You've placed your order on LoveGoBuy and are eagerly awaiting your package. Then you see the status update: "Seller Sent." What does this mean for your order? Let's break it down.
What does the "Seller Sent" status mean?
The status "LoveGoBuy Seller Sent" is a crucial update in your order journey. It indicates that the merchant from whom you purchased the item on a Chinese platform like Taobao, 1688, or Weidian has officially packaged your product and handed it over to the LoveGoBuy logistics team. This does not mean the package is already on its way to your international address. Instead, it has arrived at LoveGoBuy's domestic warehouse in China. The warehouse staff will now process it by weighing the package, confirming its arrival, and updating your order details accordingly. This step is vital for calculating the final international shipping fee.
What should I do after seeing "Seller Sent"?
Once your dashboard shows this status, your primary task is to wait for the next update. LoveGoBuy's warehouse team will process your incoming package. You do not need to take any immediate action. However, it is an excellent time to ensure your LoveGoBuy account has sufficient funds to cover the upcoming international shipping cost. You can also double-check your delivery address on file to avoid any future delays. Keep an eye on your order page or email notifications; the status will change to "Arrived in Warehouse" once processing is complete. Then, you can proceed to pay the shipping fee.
How long does it take to update after "Seller Sent"?
The time it takes for the status to change from "Seller Sent" to "Arrived in Warehouse" is typically between 1 to 3 business days. This timeframe can vary depending on the domestic courier service used by the seller and the volume of packages being processed at the LoveGoBuy warehouse. During major sales events like Singles' Day, processing might take slightly longer due to the high influx of parcels. If your status hasn't changed after 5 business days, it would be advisable to contact LoveGoBuy's customer service for assistance, providing them with your order number for a swift resolution.
Why is my status still "Seller Sent" for a long time?
A prolonged "Seller Sent" status usually points to a delay in the logistics chain. Common reasons include a high volume of packages at the warehouse requiring more processing time. Occasionally, there might be a tracking number error where the number provided by the seller is incorrect or hasn't been scanned yet by the courier. In rare cases, the package could be delayed or lost within the domestic shipping network. If an unusually long time has passed, proactively reaching out to LoveGoBuy support is the best course of action. They can investigate the specific tracking details with their logistics partners.
Can I track the package with the tracking number?
Absolutely. When the status is "Seller Sent," LoveGoBuy will often provide a domestic tracking number. You can use this number on popular Chinese courier websites like SF Express, Zhongtong, or Yunda to monitor the package's journey to the LoveGoBuy warehouse. This allows you to see real-time updates, such as when the parcel is out for delivery or has been received at the warehouse facility. This proactive tracking can give you peace of mind and a clearer expectation of when your package will be processed next.